Billing & Payment FAQ's


  • When you order a product or service from Zone Broadband, we will take a payment for any Activation/Installation fee plus the first month service charge. Your first bill will be generated one calendar month after your Broadband and/or Telephone Line are activated/transferred to the Zone Broadband network. Please note: you will always pay a month service charge in advance.
  • Example:
  • Order Date: 15th February
  • Activation/Installation Date: 2nd March
  • Bill Date: 2nd April
  • Billing Period: 2nd April – 1st May
  • Payment Due Date: 9th April
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