Direct Debit Questions

When you order a Product or Service from Zone Broadband, within 24 hours, you will receive an email from our Direct Debit partner GoCardless Ltd. This email will invite you to setup a Direct Debit with Zone Broadband. Until we receive notification that your Direct Debit Instruction has been setup, your Order will not be processed. Direct Debit payments are usually collected 7 days after your Bill Due Date except where your collection Date is on a weekend or a Bank Holiday when the Direct Debit payment will be collected on the next working day after that. If you have any questions regarding the Direct Debit process, please call our Customer Service Team on 0330 135 9663 .

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